Our Terms and Conditions
Use of our online shopping site indicates your acceptance of the following terms and conditions
<p><strong><span style="font-family:Arial, sans-serif;font-size:8pt;"> </span></strong></p><p style="margin-bottom:12.0pt;line-height:normal;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Please take a moment to read these online shopping terms and conditions (“Online Shopping Terms”) to understand how they apply to your online purchase of any products.</span></p><p style="margin-bottom:12.0pt;line-height:normal;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Online Registration</span></strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;"><br />You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these.</span></p><p style="margin-bottom:12.0pt;line-height:normal;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">To register you will be required to provide certain information including personal details, as well as an email address and password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account”.</span></p><p style="margin-top:12.0pt;margin-right:0cm;margin-bottom:12.0pt;margin-left:0cm;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Bio Sculpture Western Cape and Your Data<br /><br /></span></strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">The Protection of Personal Information Act, 4 of 2013 (POPIA) comes into effect 1 July 2021. This is a data privacy law, and it is designed to protect your personal information, which we fully support.<br /><br />We, at Bio Sculpture Western Cape, use this platform to communicate with you about your Bio Sculpture orders.<br />Any personal information you may have given us in the course of engaging from us online, (including contact number, payment details, preferences, email and delivery address) will only ever be used for the intention it was given and will NEVER be given/sold/attributed to any 3rd party whatsoever, it’s our promise to you.<br /><br />If you are not keen to continue to hear from us, you can unsubscribe from our client list by sending us an email or customize your profile’s communication preferences. We will miss you. You may be surrounded by information and although we believe that we offer the best content for you, we understand that sometimes you might need a break.<br />Also remember if you do not unsubscribe, you agree to continue receiving our communication. As on every email, you will always be able to opt-out any time we do become too much for you.<br /><br /><strong></strong></span></p><p style="margin-bottom:12.0pt;line-height:normal;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Product Sales and Availability</span></strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;"><br />All prices shown on our website are quoted in South African Rand and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. All products displayed on our website are subject to availability. </span></p><p style="margin-bottom:12.0pt;line-height:normal;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">To provide you with the best service we reserve your ordered stock for a period of 3 days. After 3 days with no payment received the reserved stock will be released and we cannot be able to guarantee the availability of the ordered stock.</span></p><p>Bio Sculpture Distributors goes to great lengths to keep its products in stock. When you place an order, our Online Shopping Portal will immediately notify you if any of the ordered stock is out of stock. You will then be able to choose an alternate item or keep the desired item on a back-order list to be ordered with your next order. </p><p style="margin-bottom:0cm;">Bio Sculpture Distributors replenish stock every two weeks, and our Online Shopping portal will </p><p style="margin-bottom:0cm;">notify you when back-order stock arrives. </p><p style="margin-bottom:0cm;">The items will also be added to your cart and ready to check out with your next order.</p><p> </p><p style="margin-bottom:12.0pt;text-align:justify;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Colours</span></strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;"><br />We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, as the actual colours you see will depend on the device that you use to access our website, we cannot warrant that your device’s display of any colour will be accurate.</span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Payment</span></strong></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">When paying by means of an electronic transfer, please include the Company name and cellphone number to ensure that payments received are allocated to the correct account. Please email proof of payment through to <a href="mailto:info@biogelwc.co.za"><span style="color:black;text-decoration:none;text-underline:none;">info@biogelwc.co.za</span></a>. Once payment reflects in our bank account, your order will be invoiced, packed and dispatched.</span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Verdana',sans-serif;color:black;"> </span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Cancellation</span></strong></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">If for any reason you would like to cancel an order this may be done by visiting “Your Orders” on our website or by contacting us at 021 886 8786.</span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">You will only be able to cancel orders while we are awaiting payment. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of the Terms.</span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;"> </span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Delivery</span></strong></p><p style="margin-bottom:0cm;text-align:justify;line-height:normal;"><span style="font-size:10.0pt;font-family:'Arial',sans-serif;color:#943634;">PLEASE CHECK delivery ADDRESS is correct and make the changes under “My Account”.</span></p><p style="margin-bottom:12.0pt;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">We have outsourced all delivery and collection arrangements to third party service providers. <strong>Accordingly, we cannot, to the extent permitted by law, be liable for any loss or damage caused by them.</strong></span></p><p style="margin-bottom:12.0pt;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">You will receive an email notifying you of the Parcel’s tracking number.</span></p><p style="margin-bottom:12.0pt;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Orders will be sent via economy courier service and will be delivered to the indicated address 2 days from the date on which the parcel was picked up from the depot. We cannot be held responsible for late delivery by them.</span><strong></strong></p><ul style="margin-top:0cm;" type="disc"><li data-list="1" data-level="1" style="color:black;line-height:normal;tab-stops:list 36.0pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;">Fastway courier </span></strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;">parcels will be charged at a rate of R100 per A4 satchel</span></li><li data-list="1" data-level="1" style="color:black;margin-bottom:0cm;line-height:normal;tab-stops:list 36.0pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;">To trace the Fastway parcels at <a href="http://www.fastway.co.za/24TrackTrace.html"><span style="color:black;">http://www.fastway.co.za/24TrackTrace.html</span></a></span></li></ul><p style="margin-bottom:0cm;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;"> Or phone Cape town Fastway 086 122 2882 or George Fastway 044 873 3272</span></p><ul style="margin-top:0cm;" type="disc"><li data-list="0" data-level="1" style="color:black;line-height:normal;tab-stops:list 36.0pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;">Arms Courier </span></strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;">parcels will be charged at a rate of between R150.</span></li><li data-list="0" data-level="1" style="color:black;text-align:justify;line-height:11.25pt;tab-stops:list 36.0pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;">To trace the Arms transport parcels phone 021 911 0066(Prices are subject to change in line with current petrol prices)</span></li></ul><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Collection</span></strong></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Orders may also be picked up from the Bio Sculpture Distributor depot during office hours. You may arrange your own courier to collect orders from the depot upon instruction <strong>after payment has reflected in our bank account.</strong></span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Verdana',sans-serif;color:black;"> </span></p><p style="margin-bottom:0cm;text-align:justify;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Returns & Refunds.</span></strong></p><p style="margin-bottom:0cm;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Bio Sculpture has a “No Return Policy”.</span></p><p style="margin-bottom:0cm;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">The only reason for returns is faulty products on Bio Sculpture’s side and will only be refunded upon prior approval by Bio Sculpture International.</span></p><p style="margin-bottom:0cm;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">No Cash returns.</span></p><p style="margin-bottom:12.0pt;line-height:normal;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Customer satisfaction is important to us. We double check each order before leaving our distribution centre. A delivery received by the Stockist which has been opened or is damaged must be reported to us within 24 hours.</span></p><p style="margin-bottom:0cm;line-height:11.25pt;"><strong><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Accuracy of website content</span></strong></p><p style="margin-bottom:0cm;line-height:11.25pt;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">All reasonable steps are taken to ensure that the information on our website is accurate and up to date. We do not however warrant that the content or information displayed is always accurate, complete and/or current.</span></p><p style="margin-bottom:12.0pt;text-align:justify;line-height:normal;"> </p><p style="margin-bottom:12.0pt;text-align:justify;line-height:normal;"><span style="font-size:9.0pt;font-family:'Arial',sans-serif;color:black;">Bio Sculpture Distributors reserves the right to change the Terms & Conditions & pricing policy without prior notice.</span></p><p style="margin-bottom:0cm;text-align:justify;line-height:normal;"><span style="font-size:9.0pt;font-family:'Verdana',sans-serif;color:black;">Bio Sculpture Western Cape Team</span></p><p style="margin-bottom:0cm;text-align:justify;line-height:normal;"><span style="font-size:9.0pt;font-family:'Verdana',sans-serif;color:black;">If you have any questions, please do not hesitate to contact us on</span></p><p style="margin-bottom:0cm;text-align:justify;line-height:normal;"><span style="font-size:10.0pt;font-family:'Arial',sans-serif;color:black;">021 886 8786</span></p><p style="text-align:justify;"><span style="font-family:'Arial',sans-serif;font-size:10pt;"> </span></p>